Jumpman Gaming and Progress Play have decided to modify their withdrawal rules following a collaborative investigation on the terms and conditions for online gambling policies led by the UK Gambling Commission (UKGC) and the Competition and Markets Authority (CMA).
Senior Director for Consumer Protection with the CMA George Lusty recently announced that gambling software providers and operators Jumpman Gaming and Progress Play Limited have committed to making changes on their withdrawal polices for their sites.
“People choosing to gamble online, should be able to walk away with their own money whenever they want to. Jumpman Gaming and Progress Play are the first to commit to scrap their unfair withdrawal rules,” Lusty was quoted as saying by Casino Players Report.
He noted that they are expecting other software providers and operators to follow suit. “… we expect companies across the sector to follow suit, so no-one gets caught out with unfair terms and conditions when gambling online.”
The decision of the companies to alter their policies was a product of the investigation that concluded with the UKGC learning about some online casino operators having “a number of unfair practices and terms and conditions.” Because some of the operators are clearly violating consumer protection laws, the UKGC and CMA are asking them to update their polices.
“We support the outcome of the CMA’s investigation, and we’re pleased that both of the operators involved have committed to making changes that will make it fairer and simpler for customers to withdraw funds from their online gambling accounts,” Gambling Commission Executive Director Paul Hope said.
“Gambling firms should not be placing unreasonable restrictions on when and how consumers can take money out of their accounts. We now expect all online operators to review the findings published by the CMA today and ensure they update their own practices,” Hope added.
Online Poker Report’s Joss Wood explained that with the amendment, players are no longer required to clear a bonus before they can cash out their winnings. Any withdrawal transaction from the player’s deposit balance won’t lead to the cancellation of the player’s bonus. Such a restriction will no longer be allowed henceforth.